• No : 7966
  • 公開日時 : 2018/02/15 15:57
  • 更新日時 : 2019/05/16 16:09
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I can't use my gas appliance. Why and what should I do?

Answer

In case of breakdown, please contact Tokyo Gas Customer Center
Engineers from your nearest "Tokyo Gas LIFEVAL/Enseta/Enefit" will visit and fix your appliance.
 
To ensure your safety, never use gas appliances that do not match the type of gas delivered to your home. The type of gas Tokyo Gas delivers is 13A city gas. (For some customers living in Yotsukaido-shi, Chiba, 12A city gas is delivered)
Before you purchase and install any gas appliance, please check the sticker pasted on the appliance. If gas appliances are installed incorrectly, it may cause fire or incomplete combustion.
 
If you are unsure, please contact Tokyo Gas Customer Center.